Check out the truth about the sneaker shopping platform KicksCrew: Can we trust it? If you’re a sneakerhead looking for a reliable spot to cop exclusive kicks, you’ve probably heard of KicksCrew.
But is this platform actually legit? In this article, we’ll break down the key points to help you decide.
About KicksCrew
KicksCrew is an online sneaker store founded in 2021 by passionate sneaker enthusiasts.
The platform has gained traction for its wide range of styles and well-known brands. With a user-friendly interface and a promise of exclusive sneakers, KicksCrew has attracted tons of sneaker fans.
Overview of KicksCrew’s Services
KicksCrew offers a diverse collection of sneakers, including limited editions and popular releases. The platform claims to have a strict product authentication process and prioritizes customer satisfaction.
The website is designed for a smooth shopping experience, with detailed product descriptions, high-quality images, and intuitive navigation.
Factors to Consider Before Buying on KicksCrew
Before making a purchase on KicksCrew, it’s important to weigh a few key factors:
The platform’s return policy includes a 15% restocking fee. Also, consider customer support, shipping methods, and customs fees (import taxes), which vary depending on your country’s regulations.
Understanding these points is crucial for making an informed decision.
Are KicksCrew’s Products Authentic?
A common concern among shoppers is whether the products sold by KicksCrew are legit. Why the worry?
In addition to its own inventory, KicksCrew operates with consignment sales, where third-party products are sent to their warehouse, authenticated by their team, and then shipped to customers with an authenticity tag/seal:
Despite their authentication process, some buyers question the authenticity of products on online forums, raising concerns about their shopping experience.
Steps to Take If You Run Into Issues with KicksCrew
Even on trustworthy platforms, issues can pop up. If you face problems with KicksCrew, here’s how to handle them effectively.
Check out KicksCrew’s official FAQ or reach out via their official Instagram for support.
KicksCrew Unboxing
Check out some KicksCrew unboxing videos on YouTube:
Final Conclusion
After diving into all the points discussed, it’s time to assess KicksCrew’s reliability.
| Pros ✔️ |
| Easy shopping experience |
| Wide variety of items |
| Multiple payment options |
| Cons ❌ |
| Slow shipping times |
| No bidding option |
| 15% return fee |
| Order cancellation fee |
| Some customers’ concerns about authenticity |
| Complaints about customer service |
KicksCrew is a popular platform offering a wide range of sneakers and brands, but its reliability is questioned by some customers, especially regarding product authenticity and customer service.
While it has its strengths, it’s critical to weigh all factors before deciding to shop there.
Our take: We don’t recommend buying rare or high-value limited-edition sneakers from KicksCrew.
90 Sneakers Team
With this info, you can make an informed decision to ensure a satisfying shopping experience.
Alternatives to KicksCrew
If you’re hesitant about using KicksCrew or want to explore other options, there are alternative platforms that offer similar services and may be more reliable.
Some popular alternatives include:
- GOAT
- StockX
- Stadium Goods
- Flight Club
Hope this article helped! Catch you next time!
FAQ KicksCrew
Is KicksCrew a legit website?
KicksCrew is a legitimate online sneaker marketplace founded in 2021, based in Hong Kong. It has a significant online presence, with over 26,000 reviews on Trustpilot averaging a 4-star rating. However, some users report concerns about authenticity and customer service, and Scamadviser flags it as potentially risky due to certain indicators like hosting on servers with questionable sites. Always research thoroughly before purchasing.
Are KicksCrew products authentic?
KicksCrew claims to have a rigorous authentication process, where products, including consigned items, are verified at their warehouse before shipping with an authenticity tag. Many customers confirm receiving authentic sneakers, but some express doubts on forums like Reddit, citing inconsistent experiences. It’s advisable to stick to common models rather than high-value limited editions to minimize risk.
How long does KicksCrew shipping take?
Shipping times vary, typically taking 2–4 weeks due to international shipping from Hong Kong. Some users report faster delivery (3–5 days after dispatch), while others experience delays, with orders stuck in “shipping” status for weeks. Tracking is provided via carriers like FedEx, but delays can occur due to supplier issues.
What are KicksCrew’s shipping costs?
Shipping costs are often reported as $35 per pair, with each pair shipped separately, which can add up for multiple orders. Additionally, customers may face customs fees or import taxes, which can be as high as the sneaker’s cost, especially in countries like Brazil. KicksCrew may not always clearly communicate these extra charges upfront.
What is KicksCrew’s return policy?
KicksCrew’s return policy includes a 15% restocking fee on the order value, which has frustrated some customers. Returns are allowed under specific conditions, but the process can be cumbersome, and some report difficulties getting responses from customer service. Always review the return policy on their FAQ page before purchasing.
How is KicksCrew’s customer service?
Customer service experiences are mixed. Some users praise quick responses and helpful support, while others report slow or no replies, especially for issues like refunds or cancellations. Complaints on Reddit and Trustpilot highlight cases of poor communication, with some calling it “predatory” due to delayed responses or unaddressed issues. Contact them via their official FAQ or Instagram for better chances of resolution.
Does KicksCrew charge extra fees?
Beyond shipping, KicksCrew charges a 15% fee for returns and may impose cancellation fees. Customers have also reported unexpected customs duties or import taxes, which can significantly increase the total cost. Some feel the platform lacks transparency about these fees, so check your country’s import regulations before ordering.
Can I trust KicksCrew for rare or limited-edition sneakers?
While KicksCrew offers rare and limited-edition sneakers, some sources, like 90 Sneakers, advise against buying high-value items due to authenticity concerns and inconsistent customer experiences. Safer alternatives like GOAT or StockX may offer more robust authentication for premium sneakers, though KicksCrew can be reliable for mainstream models.
What payment methods does KicksCrew accept?
KicksCrew accepts reasonably secure payment methods like credit cards and PayPal, which offer buyer protection for disputes or non-delivery. However, some users warn about anonymous payment methods that may complicate refunds. Using PayPal is recommended for easier dispute resolution if issues arise.
Are there alternatives to KicksCrew?
Yes, popular alternatives include GOAT, StockX, Stadium Goods, and Flight Club, which are often praised for stronger authentication processes and better customer service. These platforms may offer more reliability for high-value or limited-edition sneakers, though they can have higher prices or fees. Always compare before buying.
